Frequently Asked Questions - U.S. Customers

Why is it important for me to discuss my application with a Master Bond technical advisor?

Since Master Bond is a custom formulator of polymer systems we want to make sure you are getting the most appropriate custom formulation to suit your application. By discussing your application with one of our adhesive specialists, we can ensure that you will be recommended the most effective polymer system to meet your needs.

What would be the best way for me to contact a technical advisor?

To contact a technical adviser you may fill out a form, call us at +1-201-343-8983 or fax us your inquiry at +1-201-343-2132.

What are your hours of business?

Master Bond is open Monday through Friday from 8 AM to 5 PM (EST).

What types of certifications do your adhesives, sealants and coatings meet?

Master Bond has a variety of polymer compounds that meet stringent specifications and have passed rigorous testing. Many of our systems are NASA low outgassing certified, USP Class VI approved, RoHS compliant, FDA approved and UL 94V-0 certified for flame resistance. Learn more about our product certifications.

Can I order your products directly online?

No, we are a custom formulator and therefore do not have any off the shelf items. Each product is made to order to meet specific application requirements.

How can I better understand the mixing ratios associated with your two part systems?

Our two part systems are often referred to as kits. By looking at the technical data sheet you will be able to see the exact mix ratio for the product you are interested in and then you can click here to see how much material the kit will yield.

What quantity of material should I order?

Our technical advisors will inform you of the best quantity of material to order based on your application. For a better understanding of quantity versus coverage rate please click here.

What is typically the lead time for your custom formulations?

Most of our products will have a 3-5 day lead time. Specific products require more time to formulate. Please contact our customer service department to find out the lead time of the product you are interested in.

What shipping methods do you offer?

Master Bond works closely with UPS and Federal Express for shipping purposes. However, products can be shipped via any common carrier requested by our customer. All packaging for shipments meets appropriate Department of Transportation (DOT) regulations.

Do you ship hazardous material?

Master Bond ships hazardous material domestically, via UPS ground or FedEx Priority 1 following all federal regulations. Our staff is hazmat trained and certified.

What forms of payment do you accept?

Master Bond accepts payment via credit card (American Express, Visa or Master Card), check on delivery or check in advance. Terms can be established after the first order has been completed and the appropriate references have been checked.

What types of documentation can I request with the material I purchase?

We offer technical data sheets, safety data sheets (SDS, formerly known as material safety data sheets), certificate of conformance (C of C) and other test data upon request and availability.

What information should I include on my purchase order?

Four of the most important pieces of information to include on your purchase order are:

The part number, quantity and price of the material you are purchasing
Your full name and shipping/billing address, along with a phone number & email address
Your preferred shipping method along with your shipping account number, if applicable
Your preferred method of payment

Do you supply instructions on how to apply the material?

Please refer to the technical data sheet supplied with your order for instructions on how to apply your polymer system. If you have any questions, feel free to contact us for technical support.

How can I ensure the shelf life of the material I purchase?

To ensure maximum shelf life, you should closely follow the storage instructions listed on the product's technical data sheet. In addition, each package purchased lists the date of manufacture. The shelf life of a compound is calculated from its date of manufacture.